- Need for a short learning curve
- Integration without disruption
- A tight timeline and budget constraints
The company’s current focus is on helping its customers with online marketing services such as dynamic web management and development, community management, positioning, SEO, search engine marketing, online stores, and more.
Horizontes Creativos had decided to develop a new customer relationship management (CRM) system to serve as a single repository for all the different interactions the company had with its customers. The goal was to unify all the actions and campaigns developed by its sales team.
The new system had to centralize all the information collected from different sources and departments about its clients and their projects. This information would enable the company to analyze the results of previous campaigns and create new ones.
The IT department was on a tight timeline, so they wanted proven and risk-free technology for developing and operating the new CRM platform. In addition, there were budget constraints, so they needed to minimize development expenditures.
They needed a database that would not consume 60% or more of the total development costs.